Privacy Policy — jeetbux

1Information We Collect

jeetbux collects personal data from players and site visitors in Bangladesh in order to operate a safe, compliant, and high-quality online betting and casino platform. The categories of personal data we collect are described below.

1.1 Registration Data

When you create a jeetbux account, we collect the following information directly from you:

• Full legal name (as it appears on your National Identity Card or passport)
• Date of birth (used to verify the mandatory 18+ age requirement)
• Mobile phone number (used for account authentication and SMS OTP)
• Email address (used for account notifications and support correspondence)
• Residential address in Bangladesh (city, district, and postal code)
• Preferred currency: Bangladeshi Taka (BDT, ৳)
• Account username and hashed password

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to protect all players from identity fraud, jeetbux may request copies of the following identity documents:

• National Identity Card (NID) — front and back
• Valid Bangladesh passport — photo data page
• Bangladesh driving licence
• Recent utility bill or bank statement (no older than 3 months), confirming your residential address
• Screenshot or confirmation details of your bKash, Nagad, Rocket, or Upay account used for deposits or withdrawals

1.3 Financial Transaction Data

We record information about every deposit, withdrawal, and bet placed on jeetbux, including:

• Transaction type (deposit, withdrawal, bet placement, bonus credit)
• Transaction amount in BDT (৳)
• Payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard)
• Transaction timestamp in Bangladesh Standard Time (BST, UTC+6)
• Relevant transaction reference numbers from your payment provider

1.4 Technical & Usage Data

When you access jeetbux through a browser or mobile device, we automatically collect certain technical data, including:

• IP address and approximate geographic location derived from it
• Browser type and version
• Operating system and device type
• Pages visited, time spent on each page, and navigation paths
• Game sessions: games played, stakes placed, outcomes, session duration
• Referral source (how you arrived at jeetbux)

1.5 Communication Data

If you contact jeetbux's English-language support team via email at support@jeetbux, we retain a record of the correspondence, including the content of your message, the date and time it was sent, and any attachments you provided.

2How We Use Your Data

jeetbux processes your personal data only for specified, explicit, and legitimate purposes. The table below sets out the primary purposes for which we use the data we collect:

jeetbux does not sell your personal data to third parties for their own marketing purposes. We do not use your personal data to build advertising profiles for external advertising networks.

Where jeetbux sends you promotional communications about new offers, Daily Reload Bonuses, BPL cricket specials, or seasonal promotions (Eid, Pohela Boishakh), this is done only with your consent, and you may withdraw that consent at any time by contacting support@jeetbux.

3Legal Basis for Processing

jeetbux processes personal data on the following legal bases, depending on the purpose of processing:

• Contract performance: Processing your registration data, KYC documents, and transaction records is necessary to fulfil the contract between you and jeetbux — specifically, to provide you with an operational betting and gaming account.
• Legal obligation: We are required to retain certain data for KYC, anti-money laundering (AML), and responsible gaming compliance. This processing is mandatory and cannot be opted out of.
• Legitimate interests: We process technical and usage data to detect fraud, secure the platform, and improve user experience. These interests do not override your fundamental rights.
• Consent: We process your contact details for marketing communications only where you have given explicit consent. You may withdraw consent at any time without affecting your right to continue using jeetbux.

4Data Sharing & Third Parties

jeetbux shares personal data with third parties only where strictly necessary and only under conditions that protect your privacy. The categories of third-party recipients are as follows:

4.1 Payment Processors

To facilitate deposits and withdrawals in BDT (৳), jeetbux shares the minimum necessary financial data with payment processing partners, including bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, City Bank, BRAC Bank, Islami Bank Bangladesh, Sonali Bank, Visa, and Mastercard. These partners receive only the data required to process your transaction and are contractually prohibited from using your data for any other purpose.

4.2 Game Software Providers

Casino games and slots on jeetbux are powered by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (such as game outcomes and RTP audit logs) for certification and fair-play verification purposes. They do not receive your name, contact details, or financial information.

4.3 Identity Verification Services

jeetbux may use third-party identity verification and KYC services to assist in validating the documents you submit. These services process your KYC data solely for the purpose of identity verification and are bound by strict confidentiality obligations.

4.4 Legal & Regulatory Disclosure

jeetbux may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required by applicable law, or where such disclosure is necessary to investigate suspected fraud, money laundering, or other criminal activity involving the platform.

5Cookies & Tracking Technologies

jeetbux uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and understand how players use the site. Below is a summary of the cookie categories in use:

You can manage or delete cookies through your browser settings at any time. Please note that disabling functional or analytics cookies may affect the performance of certain features on jeetbux. Disabling strictly necessary or fraud prevention cookies may prevent you from logging in or accessing account features.

jeetbux does not use third-party advertising cookies or cross-site tracking cookies that build advertising profiles for external ad networks.

6Data Retention

jeetbux retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active account data (registration details, KYC documents, transaction history): Retained for the lifetime of the account and for a minimum of 5 years after account closure, to comply with AML and financial record-keeping obligations.
• Betting and gaming history: Retained for a minimum of 5 years from the date of each transaction, in accordance with regulatory requirements.
• Customer support correspondence: Retained for 3 years from the date of the last communication, unless the correspondence is related to a dispute or legal matter (in which case it is retained for the duration of the dispute plus 2 years).
• Marketing consent records: Retained for the period during which you have consented to marketing, plus 2 years after consent is withdrawn, as evidence of consent.
• Technical and usage logs: Retained for up to 12 months in identifiable form, after which they are anonymised for aggregate analytics purposes.
• Self-exclusion records: Retained for the duration of the self-exclusion period plus a minimum of 5 years, to prevent re-registration during an active exclusion.

When personal data is no longer required, jeetbux securely deletes or anonymises it in a manner that prevents recovery or reconstruction. Physical documents (where applicable) are destroyed using certified secure-destruction methods.

7Data Security

jeetbux takes the security of your personal data extremely seriously. We implement a layered approach to data security that combines technical, administrative, and operational controls.

7.1 Technical Safeguards

• 256-bit SSL/TLS encryption: All data transmitted between your device and jeetbux is encrypted in transit using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms an active encrypted connection.
• Encrypted data storage: Sensitive data fields — including passwords, identity document images, and payment method references — are encrypted at rest using AES-256 encryption.
• Two-factor authentication (2FA): All player accounts support SMS OTP-based two-factor authentication. We strongly recommend enabling 2FA via your account security settings.
• Intrusion detection systems: jeetbux's infrastructure is monitored continuously for unusual access patterns, brute-force login attempts, and other indicators of compromise.

7.2 Administrative Safeguards

• Access to personal data is restricted to jeetbux staff and contractors on a strict need-to-know basis.
• All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Third-party vendors with access to personal data are required to maintain equivalent security standards and are subject to regular security assessments.

8Your Privacy Rights

As a player on jeetbux, you have the following rights in respect of your personal data. To exercise any of these rights, please contact support@jeetbux from the email address registered to your account.

• Right of access: You have the right to request a copy of the personal data jeetbux holds about you. We will respond to access requests within 30 days of receipt.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Account name and date of birth corrections require submission of supporting documentation.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, and where there is no overriding legal obligation requiring us to retain it. Please note that AML and KYC retention obligations may mean we are required to retain certain data for up to 5 years after account closure even following an erasure request.
• Right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute is being investigated.
• Right to data portability: You have the right to receive a copy of the personal data you provided to us in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where we process your data on the basis of consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You have the right to object to processing based on legitimate interests. We will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

jeetbux will respond to all privacy rights requests within 30 calendar days of receipt. If a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. All correspondence regarding privacy rights is handled exclusively in English.

9Children's Privacy

jeetbux is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes mandatory age verification — players must declare their date of birth, and this information is verified against identity documents as part of the KYC process.

If jeetbux becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete all data collected from that individual, forfeit any deposits or winnings associated with the account, and take all reasonable steps to prevent further access. Parents and guardians who believe their child may have registered on jeetbux should contact support@jeetbux immediately.

10Changes to This Policy

jeetbux reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made to this Policy, we will notify registered players by email to their registered address and by displaying a prominent notice on the jeetbux homepage for a minimum of 14 days following the change.

The effective date at the top of this page will always reflect the date of the most recent revision. We recommend checking this Privacy Policy periodically so that you remain informed about how jeetbux protects your personal data.

Your continued use of jeetbux after any revision to this Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, you must cease using the platform and contact support@jeetbux to arrange account closure and withdrawal of any remaining balance.

For all privacy-related enquiries — including data access requests, correction requests, or complaints about how your personal data is handled — please contact our English-language support team at support@jeetbux. We are available 24/7 on Bangladesh Standard Time (BST, UTC+6) and aim to respond to all privacy enquiries within 2 business hours.